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Frequently Asked Questions

Answers, freshly laundered.

Everything you want to know before booking a deep clean, stain removal, or upholstery restoration with Carpet Care Masters. Can't find it here? We're one message away.

About Our Services

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We offer Deep Cleaning, Stain Removal, Upholstery Restoration, Commercial Cleaning, Quick Dry Services, and Eco-Friendly Solutions — for homes and businesses alike.
We're based in Lenasia and service the surrounding areas. Not sure if you're within reach? Get in touch and we'll confirm.
Yes — our Upholstery Restoration service refreshes and rejuvenates fabrics, making tired furniture look new again, alongside our carpet and rug cleaning.
Yes — our Eco-Friendly Solutions are safe for the environment and your household, so you get a thorough clean with total peace of mind.

Booking & Pricing

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Pricing depends on the size of the area, carpet condition, and service required. We offer a free quote before any work begins — get yours here.
Simply request a quote or message us through the contact form, WhatsApp, or by phone on +27 754 6506, and we'll confirm a time that suits you.
We ask for reasonable notice if you need to reschedule. Full details are outlined at the time of booking so there are never any hidden fees.
We accept the payment methods confirmed at booking — ask our team for the current options when you get your quote.

The Cleaning Process

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We follow three steps: a Consultation to understand your needs, an Assessment of your carpets and upholstery, and then Cleaning using advanced, eco-friendly techniques and equipment.
This depends on the size of the area and level of soiling. We'll give you a time estimate when confirming your booking.
Our Quick Dry Services are designed to minimise disruption, so you can enjoy clean carpets sooner. We'll confirm expected drying time based on humidity and airflow on the day.
Our eco-friendly Stain Removal techniques tackle tough stains from pets, spills, and high traffic. Some old or particular stain types may not fully lift — we'll assess and let you know what to expect before starting.

After the Service

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Let us know as soon as possible after your service and we'll work with you to put it right — see our Privacy Policy and Legal Notice for full terms.
We generally recommend every 6–12 months, depending on foot traffic, pets, and household needs — regular cleaning helps extend the life of your carpets and upholstery.

01 — Consultation

We start with a thorough consultation to understand your specific cleaning needs and preferences.

02 — Assessment

Our team assesses the condition of your carpets and upholstery to devise an effective cleaning plan.

03 — Cleaning

Using advanced techniques and eco-friendly products, we perform the cleaning service with precision and care.

Still have questions?

Get in touch today →