Privacy Policy

Last updated: 20/08/2026

This Privacy Policy explains how Carpet Care Masters collects, uses, discloses, and protects personal information when you visit carpetcaremasters.co.za  or use our carpet cleaning services the "Services". This policy is prepared in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Who We Are

Phone.: +27 65 754 6506
Email: info@carpetcarmasters.co.za

We are the "responsible party" for the personal information we collect through this Site and in the course of providing our Services.

2. Information We Collect

We may collect the following categories of personal information:

• Booking and contact details: name, phone number, email address, and physical/service address, collected when you request a quote or book a cleaning appointment
• Payment information: billing details processed when you pay for a service (we do not store full card numbers — see Section 5)
• Property access details: information you provide about access arrangements, gate codes, or scheduling notes needed to carry out the service
• Automatically collected information: IP address, browser type, device information, and pages visited on our Site, typically gathered via cookies and analytics tools
• Communications: records of enquiries, calls, WhatsApp messages, or emails you send us regarding bookings or complaints

We do not knowingly collect special personal information (such as health data, religious beliefs, or biometric data) through this Site.

3. How We Use Your Information

We use personal information to:

• Provide quotes and schedule carpet cleaning appointments
• Attend your property to carry out the Services
• Process payments and issue invoices/receipts
• Communicate with you about bookings, rescheduling, or follow-ups
• Respond to enquiries, reviews, or complaints
• Send promotional offers or reminders, where you have opted in
• Improve our Services and Site
• Comply with legal, tax, and accounting obligations

We will not use your information for purposes materially different from those stated above without your consent.

4. Legal Basis for Processing

We process your personal information on one or more of the following grounds:

• Performance of a contract (i.e. booking and delivering the cleaning service you requested)
• Your consent (e.g. marketing communications)
• Our legitimate interests in operating and improving our business, provided these do not override your rights
• Compliance with a legal obligation (e.g. tax and invoicing records)

5. Sharing of Information

We do not sell your personal information. We may share it with:

• Service providers, such as payment processors, scheduling/booking software, accounting software, or SMS/email providers, under confidentiality obligations
• Subcontracted cleaning technicians, where necessary to fulfil your booking, limited to the details needed to attend your property
• Legal or regulatory authorities, where required by law
• A successor entity, in the event of a business sale, merger, or transfer

Payment processing is handled by third-party payment providers; we do not store your full card details on our systems.

6. Cookies and Tracking

Our Site may use cookies and similar technologies to:

• Remember preferences (e.g. items in a quote request)
• Understand how visitors use the Site (e.g. via analytics tools such as Google Analytics)
• Support online booking forms

You can control or disable cookies through your browser settings. Disabling cookies may affect Site functionality, including online booking.

7. Data Security

We implement reasonable technical and organisational measures to protect personal information — including customer address and access details — against loss, unauthorised access, alteration, or disclosure, as required by POPIA.

8. Data Retention

We retain personal information (such as booking history and invoices) only for as long as necessary to fulfil the purposes outlined in this policy, meet tax/accounting record-keeping requirements, or as required by law.

9. Your Rights

Under POPIA, you have the right to:

• Request confirmation of whether we hold personal information about you
• Request access to that information
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent at any time (where processing is based on consent, such as marketing messages)
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@carpetcaremasters.co.za.

Information Regulator (South Africa)Website: justice.gov.za/inforeg Email: complaints.IR@justice.gov.za, or current contact from their site

10. Third-Party Links

Our Site may contain links to third-party websites (e.g. review platforms, social media). We are not responsible for the privacy practices of those sites.

11. Children's Privacy

This Site is not intended for children under 18. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Continued use of our Site or Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Phone.: +27 65 754 6506
Email: info@carpetcarmasters.co.za